91µ¼º½

Many eduroam (or any Wi-Fi) connectivity problems can be fixed by checking settings. Here are some troubleshooting steps you can try for yourself:

General eduroam troubleshooting

Device issues

• Make sure your device is up to date with OS and security patches - check your device for software updates, and install them (you'll need to be on a different network for this to work).
• Is your device showing the right (UK) time? Check that your date/time is correct - the date/time must be accurate to within 1 hour in order to connect.
• Do you have a different saved (or preferred) network which is preventing connection?
• Check your Wi-Fi is on - toggle Wi-Fi off and then on again to make sure you're connected to the closest Wi-Fi access point which will have the best signal.
• Remove eduroam and re-add it on your device: If you already have eduroam but it won't connect, forget (or delete) it and reconnect following our instructions.
• Restart your device - Switch it off and on again :)

Network issues

• Make sure that you're in an area with eduroam - can you see the "eduroam" network listed?
• Problems at a particular spot on campus - if you can't connect in a particular spot, report the coverage issue to the IT Service Desk.
• Possible outage in your area - it is always possible there's an issue with eduroam. Check for outage reports.

91µ¼º½ owned (managed) devices

All 91µ¼º½ owned devices should receive the network profile via a central update. This may fail if your device has not connected with us recently. Try these steps to get reconnected:

• Connect to the internet for a while to update your device profile (see next bullet point)
• Has your device checked in with us recently? If you work remotely and haven't been on campus for a while, or only use the Wi-Fi when on campus, you may need to "resync" your device in the Company Portal to update the device profile and get the latest settings. To do this, see . 
• Error message: "Unable to connect because the sign-in requirements for your device and the network aren't compatible", you need to connect with a certificate instead of username/password, see: 
• Forget eduroam and reconnect, following these instructions:

Marvis Client App for personal devices

• Restart your device - Switch it off and on again :)
• Uninstall the Get Eduroam app (if you have it) and try reinstalling from eduroam.reading.ac.uk
• Forget the eduroam network profile in the Marvis App and reinstall from eduroam.reading.ac.uk
• Uninstall the Marvis App and try reinstalling from eduroam.reading.ac.uk
• Double check that the Juniper Mist portal page has selected the correct Operating System (OS) for your device. If not, change it using the "Other OS" link and redownload.
• Check you have saved the network profile and it shows in the Marvis App under "My profiles" (you may need to turn your phone horizontally to see a "Save" button)
• Restart your device - Switch it off and on again :) - yes, it's here twice

Issues with connecting once you have the Marvis Client (as well as above general Wi-Fi issues):

• You should have the Marvis Client App installed to connect to eduroam, so if you've uninstalled it you'll need to reinstall.

Known Errors with the Marvis Client App

This is a list of known errors with the Marvis Client App:

• Not able to open the Network Profile, or issues when opening it? See Android phone error: This XML file does not appear to have any style information associated with it
• No "Save" button (Android) - turn your phone horizontally to see a "Save" button

Page updated by lm920207 on 21/07/26